*** Jane – Hi it’s Jane, I need an update on my Claim status. CSR – Sure Jane, connecting you to our […]
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UX – What matters is within!
When talking about user experience (UX), term user interface (UI) design will inevitably crop up. However, it is essential to […]
What Isn’t In A BOT?
………………After 4 weeks the phone buzzes and it’s a message from MINI (Manomay’s Integrated Networking Intelligence), Reminder – Bot It […]
The Story of a Document
“I assume different forms; I come in different ways; I manifest multiple times… I have a wealth of information – […]
In the journey of Laggards to Savants – What’s your Data Maturity?Why & Way Forward
Why & Way Forward *** “Data is the new oil” Yup, heard that a lot. “Data and the stories it […]
Insourcing & Outsourcing – Beyond BOTs
In the world of Incumbents and InsurTechs, with Tech start-ups coming with new models around “You focus on your business, […]
To BOT it or Not?
Hey Siri! Can you help my customers manage their insurance with you? I’m not there yet. You See, I’m only […]
Technology for Business is beyond technology – A Story of Manomay
It’s our 11th Anniversary – Feels as though we have just begun. May be because of the countless new beginnings, […]
Who is moving my cheese – from here to where?
“A business model can succeed if and only if it is backed up by Outstanding Product/Service and Purpose & Results […]
Making IT work for your customers – Intelligent automation & Optimization
We are starting with a small shopping tale this time! So, my choosy seven-year-old needed a costume for a school […]