“Your Satisfactory use of the entire Technology Platform is our FOCUS”

With the right business-technology liaison, as the key focus, we work very closely with your Third-Party Platform Vendors & their Implementation Partners, as your Technology REPRESENTATIVES, for Technology Platform Success.

Our Services include:

  • For New Platform Implementation & Major System Upgrades –
    1. Gap Analysis between the Out of Box Capabilities and your expectations, Prioritization, Product Harmonization, Business Analysis, Configuration, Testing the functionality for the intended business purpose, Supporting Business in User Acceptance Testing and Rollout
    2. End to End Program, Project and Vendor Management 
    3. Budget management, Escalations, Accountability and Visibility
  • For Platform Maintenance –
    1. Monitor use of Platform Capabilities by Business and understand their challenges/demands
    2. Work closely with Vendors and Business Users for Customizations & Configurations, across Life Cycle and support in Implementation
    3. Ensure compliance of Service Standards/TATs by the Vendor
    4. Overall, ensure maximum continuing use of the Platform for its capabilities
  • Across the board –
    1. Integrations, if any, with the Enterprise Platforms or Implementation of other Platforms
    2. Support through Staff Augmentation Model, if your requirement is only for specific services (if you have team available internally for some areas)